Privacy Policy

Binoquine Global Concept ("Binoquine," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use and protect it, and the choices available to you. By using our website or contacting us through it, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website:

• Contact and enquiry details you submit through our "Request a Quote" form, such as your full name, phone number, email address, service of interest, and message content.
• Communication details shared when you contact us by phone, email, or WhatsApp, including messages sent through our WhatsApp chat widget.
• Site usage information collected automatically, such as browser type, device type, pages visited, and general location (e.g. city or region), typically gathered through standard web server logs or analytics tools.
• Cookies and similar technologies used to support website functionality, as described in Section 4.

We do not knowingly collect sensitive personal information (such as financial account details, government identification numbers, or health data) through this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and prepare quotations for security, solar, and inverter solutions.
• Arrange consultations, site assessments, and installation services you request.
• Communicate with you regarding your enquiry, order, or ongoing support needs.
• Improve our website content, services, and customer experience.
• Maintain the security and proper functioning of our website.
• Comply with applicable legal or regulatory obligations.

We do not sell your personal information to third parties.

3. WhatsApp & Direct Communication

Our website includes a WhatsApp chat widget and WhatsApp links that allow you to contact us directly. When you use these features, your message and contact number are shared with WhatsApp (owned by Meta) and delivered to our business WhatsApp number. Your use of WhatsApp is also subject to WhatsApp's own privacy policy and terms. We use information received through WhatsApp only to respond to your enquiry and provide the service you requested.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve overall performance. Most web browsers allow you to control or disable cookies through their settings. Disabling cookies may affect certain features of the website.

5. How We Share Information

We may share your information with:

• Staff, technicians, and installation personnel involved in fulfilling your request.
• Trusted service providers who support our business operations (e.g. hosting providers, communication platforms), under obligations to protect your information.
• Regulatory or law enforcement authorities where required by applicable Nigerian law.

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

6. Data Retention

We retain personal information for as long as necessary to respond to your enquiry, fulfil a service, maintain business records, and meet legal or accounting obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

7. Data Security

We implement reasonable administrative and technical measures to protect the personal information we hold from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links & Social Media

Our website contains links to third-party platforms, including Facebook, Instagram, TikTok, and WhatsApp. We are not responsible for the privacy practices or content of these external platforms. We encourage you to review their respective privacy policies before sharing personal information with them.

9. Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to object to certain uses of your information. To exercise any of these rights, please contact us using the details in Section 12, and we will respond within a reasonable time.

10. Children's Privacy

Our website and services are intended for use by adults and businesses seeking security or power solutions. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it appropriately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: